Privacy Policy

1. Introduction

Mia from Soulmystica ("we," "us," "our," or "Soulmystica") operates the website soulmystica.xyz (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit the Site or use our services. Please read this Privacy Policy carefully. By using the Site, you consent to the data practices described herein.

2. Information We Collect

Information you provide directly:

• Email address (required for delivery of your soulmate sketch)
• First name (used to personalize your reading experience)
• Birth year (used for entertainment/reading purposes only)
• Quiz responses and preferences (used to personalize your sketch)

Information collected automatically:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and click patterns
• Referring website URL and search terms
• Cookies and similar tracking technologies (see Section 6)

Payment information:

Payment processing is handled entirely by Stripe. We do not collect, store, or have access to your full credit card number, CVV, or other sensitive payment data. Stripe may share limited transaction information with us, such as the last four digits of your card, card type, and billing country.

3. How We Use Your Information

We use the information we collect to:

• Process your order and deliver your soulmate sketch and/or reading
• Send you transactional emails (order confirmations, delivery notifications)
• Personalize your experience on the Site
• Improve and optimize the Site and our services
• Analyze usage patterns and trends for internal analytics
• Prevent fraud and ensure payment security
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

• Stripe - Payment processing. Subject to Stripe's Privacy Policy.
• Resend - Email delivery service for transactional and marketing emails.
• Supabase - Database hosting and data storage.
• PostHog - Product analytics to understand how users interact with the Site.
• Meta Pixel (Facebook) - Advertising and conversion tracking (see Section 8 for disclaimer).

Each third-party service operates under its own privacy policy and terms of service. We encourage you to review their respective policies.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specifically:

• Account and order data: Retained for the duration of your relationship with us plus 3 years for legal compliance.
• Email communications: Retained for up to 2 years.
• Analytics data: Retained in anonymized or pseudonymized form.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to collect information about your browsing activity. These technologies help us analyze traffic, personalize content, serve targeted advertising, and understand user behavior.

Types of cookies we use:

• Essential cookies: Required for the Site to function properly.
• Analytics cookies: Help us understand how visitors interact with the Site (PostHog).
• Advertising cookies: Used to deliver relevant ads and track conversions (Meta Pixel).

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Site.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a machine-readable copy of your data.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at hello@soulmystica.xyz. We will respond to your request within 30 days.

8. Meta (Facebook) Disclaimer

This Site uses Meta Pixel (formerly Facebook Pixel) for advertising conversion tracking and audience optimization. This technology is provided by Meta Platforms, Inc.

This Site is not affiliated with, endorsed by, sponsored by, or in any way officially connected with Meta Platforms, Inc. (formerly Facebook, Inc.), Instagram, WhatsApp, or any of their subsidiaries or affiliates. The names "Facebook," "Instagram," "Meta," and related marks are trademarks of Meta Platforms, Inc. Use of the Meta Pixel is pursuant to Meta's standard business tools and does not imply any partnership, sponsorship, or endorsement.

9. Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately at hello@soulmystica.xyz and we will take steps to delete such information.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Mia from Soulmystica
Email: hello@soulmystica.xyz
Website: soulmystica.xyz